To ensure a safe, respectful, and healing environment for all, please review and adhere to our clinic policies:

1. Appointments
   • Booking: Appointments can be booked online, by phone, or in person. A deposit may be required to secure your booking.
   • Arrival: Please arrive 5–10 minutes before your scheduled appointment to allow time to relax and complete any necessary forms.
   • Late arrivals: If you arrive late, your treatment may be shortened to avoid impacting the next client.
2. Cancellations & Rescheduling
   • Cancellation notice: We kindly request at least 24 hours’ notice for cancellations or rescheduling.
   • Late cancellations: Cancellations within 24 hours may result in a charge of 100% of the treatment fee.
   • No-shows: Clients who miss their appointment without notice will be charged in full and may be required to prepay future bookings.
3. Conduct & Respect
   • SŌMΛ is a sacred, professional space. Any inappropriate behavior or misconduct will result in immediate termination of the session and a ban from future services.
   • Our therapists reserve the right to decline or end a treatment if they feel unsafe or disrespected.
4. Payments
   • Full payment is due at the time of service unless otherwise arranged.
5. Health & Hygiene
   • For the wellbeing of all clients and staff, please reschedule if you are feeling unwell.
   • Our studio maintains strict hygiene protocols in line with industry standards.
6. Children & Guests
   • Due to the tranquil nature of our space, we ask that only clients receiving treatment attend the session.

Thank you for honouring our space.

At SŌMΛ, we are dedicated to providing a grounded, healing experience rooted in care and respect. Your cooperation helps us create a sanctuary for transformation and wellbeing.